Privacy Policy

Last updated: January 2025

Aurra Studio (operated by JCOS Enterprise, Malaysia) respects your privacy. This policy explains what information we collect, how we use it, and your rights.

Information we collect

When you contact us to place an order or make an enquiry, we may collect:

• Your name
• Your phone number (via WhatsApp)
• Your delivery address
• Your Instagram handle (if you contact us via DM)

We do not collect payment card details — payment is made via bank transfer or TNG eWallet handled outside this website.

How we use your information

We use the information you provide solely to:

• Process and fulfil your order
• Communicate with you about your order status and delivery
• Respond to your enquiries

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Cookies and analytics

This website does not currently use cookies or analytics tracking tools. If we introduce analytics in the future, this policy will be updated.

Social media and Meta advertising

We may run advertisements on Meta platforms (Facebook and Instagram). If you interact with our ads or pages, Meta's own privacy policy applies to that data. You can review Meta's privacy policy at facebook.com/privacy/policy.

Data retention

We retain your order information (name, address, contact) for up to 12 months for customer service and warranty purposes. You may request deletion of your data at any time by contacting us.

Your rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for us to process your data
• Request that we delete your data

Contact us

For any privacy-related questions or requests, contact us via WhatsApp or Instagram @aurrastudio.my.

This website is operated by JCOS Enterprise, Malaysia.